FAQ

Got questions? Use the links below to get answers…
Can’t find an answer? Just ask!

The box
Subscriptions
Delivery
Returns and refunds
Allergies and diet
Be in a box

The box

What’s in the box?

Between 7 to 10 properly delicious* vegan snacks. Sweets, chocolate, crisps, biscuits, nibbles, noods. Anything goes as long as it’s suitably junk-y enough.

The only thing we can guarantee is that the box will always be damn tasty* – sometimes they might be healthier, sometimes they might be gluten free, sometimes they may contain nuts and sometimes they might not. But we won’t compromise on flavour.

*We cannot guarantee that you will agree .

Subscription

How much does a box cost?

£13.99 all in.

Can I customise my box?

Nope, soz.

Tell us if you hated (or loved) something, though and we’ll sack it off.

How often do I get a box?

It’s a monthly subscription… even you can work that one out.

When will my subscription get here?

Chill your beans. You’ll get your box a few days after we send it out (this should be before the 7th of each month ).

When do I have to pay?

Your payment will be taken on the 21st of each month – no matter when you ordered!

Is there an order deadline?

Yup, orders must be placed before midnight on the 21st – so quick buy one now!

Delivery

Can I send a box to Portugal?

Nope… just the UK.

What are the shipping costs?

Shipping costs, shmipping costs. We’ve got you covered.

How will my parcel get delivered?

In the post? (Royal Mail if you’re being fussy).

Is there parcel tracking?

Nope. Sozzers.

What if I’m not in?

Your Royal Mail postie will leave it in a safe place or leave one of those Royal Mail redelivery postcard things.

When will my one-off box arrive?

Royal Mail takes 3 working days. We’ll take 2. Give it a about week after you placed your order.

Allergies and Diet

Are your boxes suitable for people with allergies?

Every box is full of different snacks, so there’ll almost certainly be some allergens knocking around so make sure you read each of the product’s individual labels.

Can I change my box to fit my dietary needs?

Sorry! Not at the moment.

Are all the products vegan?

Umm… it’s called Vegan Junk Box (yes).

Returns and Refunds

I hate my box, can I get a refund?

No takesey-backseys, sorry (they’re perishable goods) – if you let us know why you hate them we can try and sort our s**t out and hopefully it’ll be better next time!

My box was damaged in the post, can I get a refund?

We’re not monsters! If your crisps are all smashed up and your chocolate bar is in 1000 pieces we’ll send you a new one.

My box is not what I ordered, can I get a refund?

Wow, you’re really trying to get a refund aren’t you! If we got it wrong we’ll own up to our mistakes and send you what you ordered. No questions asked (well, we might need to know your name).

Be in a box

I want to be in your box!

Woah there, hold your horses! We barely even know each other.

Sling an email to procurement@veganjunkbox.com and we’ll see if we can sort something out.